Effective 6 June 2025

🖼️ The Need-to-Know (without the legal jargon)

Hey friend!
This page gives you the big-picture overview of how things work when you commission a custom piece from me. It’s not full of scary legal-speak—it’s just here to help us both feel clear, confident, and on the same page.

This summary covers the good stuff, but the full terms & conditions still apply - please make sure you read them if you’re not sure of anything. They’re there to protect both of us—and keep things clear, fair, and above board.

✏️ What You’re Getting

• I create original, hand-drawn artwork just for you.

• We'll agree on the details via email—this becomes our "Proposal." I’ll refer back to this when completing your artwork!

• Once you’re happy, we lock it in with a 25% deposit.

💬 Communication is Key

You’ll:

• Send reference photos and ideas, and tell me if anything isn’t quite right.

• Approve the composition before we start (I’ll guide you through it all).

• Let me know if you need more time—we can reschedule if needed.

I’ll:

• Keep you updated.

• Offer progress pics (if you want!).

• Draw every piece with heart and attention to detail.

🧾 Payment Stuff

• 25% deposit = your booking is secured.

• Final payment is due before I ship your artwork. You can pay in instalments.

• I’ll send invoices for the deposit and final balance. You can pay by card or bank transfer.

• If life changes your plans? You’ve got a 14-day cooling-off window for a full refund of your deposit.

📦 Shipping + Delivery

• Free unframed shipping in Australia.

• International shipping available (I’ll quote based on your location).

• Framed work = extra care, so it costs a bit more to ship.

• I use eco-friendly packaging wherever I can!

🧠 Quick Notes on Intellectual Property

• Once you've paid in full, the artwork is yours to keep and display. But no making copies!

• I retain full intellectual property and may sometimes offer print runs of wildlife commissions.

• I may show photos of your piece online (unless it’s a gift—just let me know!).

• If you absolutely love it, I may share your comments on my website or social media (first names only - but I’ll keep it anonymous if you’d prefer!)

• If you’re using a professional photo as a reference (maybe you had a pet photoshoot?), make sure you have permission.

💬 Revisions + Adjustments

• You can ask for small changes once I start drawing, within reason. Lots of changes = extra cost.

• Big changes or new ideas might cost more, take more time, or be impossible once I’ve already started—let’s talk about them early!

💡 If Something Goes Wrong

• If your piece arrives damaged, I’ll replace or refund it, if I can. Just let me know within 24 hours and send photos.

• If something major stops me from finishing (like illness or emergency), we’ll chat options—including a refund if I can’t complete your piece.

• I’m not responsible for customs charges, tech issues, or delivery delays beyond my control (but I’ll help where I can).

Need clarification on anything? Just shoot me an email at rachel@rachelharrisart.com.au. I’m always happy to chat.

Let’s make something beautiful together 🌿🎨